RUGGED SENTINEL SHIPPING POLICY
At Rugged Sentinel, we are committed to delivering your gear as quickly and reliably as possible.
Please review our shipping policy below before placing your order.
SHIPPING DESTINATIONS
At this time, Rugged Sentinel only ships to:
- United States
- Canada
We currently do not offer international shipping outside of these regions.
SHIPPING RATES
FREE SHIPPING
Orders over $75 USD qualify for free standard shipping.
FLAT RATE SHIPPING
Orders under $75 USD will be charged a flat shipping fee of $7.99 USD.
Shipping costs are calculated before taxes and after any discounts are applied.
PROCESSING TIMES
All orders are processed within 1–2 business days after your order is placed.
Orders are not processed or shipped on weekends or holidays.
During periods of high demand, processing times may be slightly delayed.
ESTIMATED DELIVERY TIMES
Estimated shipping time is approximately:
- 7–12 business days
Delivery times may vary depending on carrier operations, weather conditions, customs processing (for Canada), or other external factors beyond our control.
ORDER TRACKING
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to appear.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
Rugged Sentinel is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping details submitted by the customer.
LOST OR DELAYED PACKAGES
If your package is significantly delayed or appears lost in transit, please contact our support team and we will assist you in working with the shipping carrier.
DAMAGED PACKAGES
If your order arrives damaged, please contact us within a reasonable timeframe after delivery and include:
- Your order number
- Photos of the damaged item and packaging
- A brief description of the issue
CONTACT US
If you have questions regarding shipping or delivery, please contact Rugged Sentinel through our Contact Us page.
Rugged Sentinel reserves the right to update or modify this Shipping Policy at any time without prior notice.